Frequently Asked Questions - FAQ

The following is included in the price of your puppy:

  • Quote/Sale Agreement - This outlines the procedure to purchase a puppy from Woodlands Puppies - not only does it contain everything regarding the sale, it also contains important links to Puppy Notes and the Food that is fed to your puppy, please make sure you read this Agreement thoroughly
  • Microchip
  • First Vaccinaton - both the Microchipping and Vaccination are done at the puppy's Health Check which is 6 weeks
  • Warranty
  • Desexing Voucher - this is issued at the time of Desexing, up to age 6 months, information is outlined in the Quote/Sale Agreement which is issued when you agree to proceed with the purchase
  • Permanent Identification - this has the information regarding your puppy's Microchipping
  • Health Check and Vaccination documentation
  • Tote Bag
  • Toy
  • Blanket
  • Sample Bag of Food
  • All paperwork requiring your contact details and signature, etc will be sent via Adobe Sign, which is secure. All information collected by Woodlands Puppies is used exclusively for obtaining and booking transport and lodging your puppy's details via Pet Registry (NSW), for customers outside of NSW, Pet Registry will be advised that the puppy is out of state. As the owner of your puppy, you are responsible for the Registration by age of 6 months, please note that there is a discount for desexed animals through your council.

Sleeping and Eating arrangements:

Create a designated sleeping an designated area for your puppy, to help acclimatise your puppy to their new home. Always ensure fresh and clean water is available. You should feed puppy biscuits up until 12 months of age for small breeds.

Remember Puppies need to be fed until they are full until 12 months of age, as they are still growing and require all possible nutrition essential for growth. Do not put puppies on diets. Fat puppies are healthy and strong boned puppies

Supplies you will need:

Your puppy needs love, affection and a few other household essentials to help your puppy grow and mature into a magnificent dog. You will need these supplies on hand before you bring your new puppy home:

  • Puppy food - preferably the same as he is already eating to avoid upset tummies (you can change the brand gradually over time). Woodlands puppies are fed on Delicate Care All Breeds Puppy food.
  • Treats for training.
  • Non-tipping food and water bowls.
  • Collar with ID tag with your details on it, lead, harness.
  • Brushes and dog shampoo/conditioner.
  • Cleaning supplies such as stain remover, paper towels, dust pan, broom and a deodorising spray.
  • If you don’t have a backyard with grass, you will need a puppy toileting mat. It is always a good idea to have one regardless so if your puppy can not get outside they can toilet on it (requires teaching).
  • An approved crate that will be big enough to transport your puppy as it grows and at full size.
  • Toys – there are three main types of toys your puppy will need:
    • Toys to play with; your puppy will be very playful and love toys, so be sure to have a few at least three on hand so you can rotate them to avoid boredom.
    • Toys to chew; your puppy will be teething, so they’ll want to chew everything. Make sure to offer them appropriate chewy alternatives to your shoes or furniture. All toys must also be appropriate to the size and breed of your puppy.
    • Food related toys such as Buster Cubes or Kongs and treat balls get your puppy to think about how to get their kibble and are great at developing their brain. Be sure to use high quality toys that won’t break into bits which could be swallowed by your puppy. Remove toys once this begins to happen to prevent accidental ingestion.

This is a good question, and I have heard lots of stories regarding the males/females.

What I believe, is there really is no difference in personality if desexed by 6 months of age. When a puppy is born and before they leave mum, the personality is mostly all about the same. Some may be a little quieter than others, but once weaned they start getting things sorted in the group.

Once the puppy is to leave and go to its new family, things then start to change in personality. If you have a quiet house with rules, you will have a well-behaved puppy, if you have a house with no rules, well just as a child, you will have a naughty puppy that believes he can do just what he wants.

All our puppies love people. They have huge personalities, we have families that have bought one Puppy, then in a few years, have come back and bought another puppy. We love our extended family and I offer life time support, if needed.

Covid-19. Due to the current situation regarding Covid-19, Woodlands Puppies are trying to keep outside visitors to a minimum. We are a registered Covid-19 Safe Business which requires all visitors to sign in. This is done by QR Code or Service NSW Concierge on computer. There is a paper version in case either of the other systems do not work.

Woodlands Puppies welcomes clients to collect their puppies, but this is not always convenient due to our location.

Woodlands Puppies uses various companies for road and air transport. Woodlands Puppies only uses companies who have the experience of caring appropriately for our puppies.

Woodlands Puppies arranges a suitable travel day with various companies and payment for transport is added to your invoice as needed, this will be advised at the time of the transport booking.

Any further queries regarding travel can be discussed with you prior to your puppy leaving Woodlands Puppies.

All transport is arranged by Woodlands Puppies and transport is to be paid 7 days prior to travel. All transport fees and Vet clearances will be advised prior to your puppy traveling.

When you have decided which puppy is for you, Woodlands Puppies will send a quote outlining the price, bank details for a deposit and other important information. Once you receive this information, please pay $300 deposit, in the transaction details put either your name or Invoice Reference Number. Sometimes the bank description is not enough for us to identify your transaction, so an email advising of the deposit is welcome too. The balance of the invoice is required to be paid at least 7 days prior to travel. If you are collecting your puppy, payment by bank transfer is preferred.

By all means, please name your puppy, this will help us prepare your puppy for their new adventure. As soon as we are advised of a name, we will use their name all the time.

The prices for puppies are advised upon enquiry. The price of our puppies are in line with other breeders.

For the purpose of travel bookings and microchip registration, Woodlands Puppies requires the following information:

First and Last Name, address, email address (if applicable) and contact phone number.

Any information supplied to Woodlands Puppies is treated with confidentiality and only shared with transport or registration bodies.

As your details are required to be lodged with a Government Body for the purposes of Microchip Registration, it is required that the owner of a puppy is no less than 18 years. In the instance that the owner will be under this age, it is required that a parent or guardian be the registered owner until 18 years of age is reached.

Names should be short and no more than two-syllables to avoid any confusion for your puppy with single-syllable commands to be learned in the near future. They can be simple, meaningful or even outrageously quirky. Just remember that your puppy will be stuck with this name for the rest of his life, you may also have to call the name out across dog parks etc. so choose carefully.

Peanut butter (as long as it does not contain xylitol), plain/Greek yoghurt, oatmeal, chicken, salmon, broccoli, pumpkin, green beans, cottage cheese and low-fat cheeses, carrots, cooked eggs, apple, orange, bananas, watermelon, cucumber, zucchini, cooked white rice and pasta.

Xylitol in any food, chocolate, grapes or raisins, onions, avocado, alcohol, bacon and fatty meats, salty foods, garlic, caffeine, nuts, cooked bones, stone fruit

It is very important to not get angry at your pup if he/she goes to the toilet in the house as this could make them frightened to do their business in front of you. Ensure your puppy is outside at the following times: after meals, after a drink, after a nap no matter how small, after play or excitement or if you notice sniffing around for a spot to toilet. Always reward your puppy for toileting where he/she is supposed to. If your puppy toilets in the house, just calmly remove the pup from the area and clean it up, using soda water or vinegar is good to remove the smell so the pup isn’t drawn to that area to toilet in the future. A 2 month old puppy can only hold their bathroom needs for 2 hours, a 3 month old for 3 hours, and so on… until they are 8 months old. The muscles in their bladder are not fully developed and they need time to slowly make it stronger. This is an important element to remember when training. Puppies will need to have a bowel movement 15 to 20 minutes after eating.

At the age of 3-4 months your puppy will begin to respond to his/her name. You can introduce your puppy to basic training and simple exercises to help him/her learn commands such as ‘sit’, ‘come’, ‘wait’ and ‘down’. Remember to always positively praise the desired behaviour to reinforce the effect. Never tease your puppy by wiggling your fingers in front of him as this could encourage biting. Your puppy can be taught to retrieve toys, but this can be dependant on the breed and personality. Remember to always reinforce your commands – your puppy will quickly learn that if you only follow through on your command sometimes they only have to obey the command sometimes.

Home alone time: you must train your puppy to cope with being alone as this will be a part of his life at some point. Some helpful hints are; leaving him alone for short periods where he is in one part of the house and you’re in another, going outside leaving him inside for a few minutes, gradually extend this over a period of time establishing your puppy’s confidence.

Sleep time: when you think your puppy is likely to settle calmly put him in his bed, giving him a few minutes to settle and then leave him securely in the room. He may whine or make a fuss, but it is important for you to ignore this behaviour, he should willingly go to sleep if tired. If you decide to let your puppy sleep in your room or on your bed, your puppy will become used to this behaviour. This is OK, but it may be difficult to get your growing puppy to sleep elsewhere later on – they won’t realize they are much bigger, but you will!

Socialisation: at the age of 3 months his brain is developing well and he has the ability to learn quickly although his attention span is very short and he will be easily distracted. You should observe your puppy and work at his pace. Your puppy will tire easily, so all the experiences should be frequent but short. To assist the puppy and create a positive association with people allow other people to give him a treat. Make it clear to children that they must respect the puppy and not handle him inappropriately. Each new day brings a new experience for your puppy, so you must recognise that hearing a vacuum cleaner or being in a car may frighten him. Gradually introduce the puppy to new sounds and places, assist in the process by repeating the experiences with a positive and rewarding manner. It is possible for new experiences to turn into phobias, these most commonly are thunderstorms, vacuum cleaners or a range of other things. The best way to deal with phobias is to ignore the behaviour because if you comfort them by cuddling or fussing the pup will see this as a reward and will only do it more severely in the future.

Puppy pre-schools: when your puppy is fully vaccinated you should consider attending a puppy pre-school. They should be informative and fun, using positive reward based motivational techniques for you and your puppy. Asking your vet is a good idea as they should know of a good puppy pre-school if they don’t run one themselves (some do).

when introducing a puppy to your home it is important to know that puppies tend to operate at one of two speeds; stop or full speed ahead. Puppies become very tired and must be left to sleep, it is particularly important that children know that puppies need undisturbed rest. Your puppy may seem quiet and apprehensive when you first arrive home. This can be due to the fact they are experiencing a new environment for the first time and may be missing their mother and litter mates. Allow them to explore their new home at their own pace, without too much interference or noise. Visitors should ideally be minimised during the first few days, it is quite enough for the pup to meet the new family/pack without all their excited friends as well. Even adult dogs will feel confused and overwhelmed when being introduced to a new home. So just take it slow and watch your puppy, he will let you know when he is comfortable with the new family and is ready to meet more people.

Children: it is the most exciting and wonderful thing as a child to be getting a puppy. It is important to teach your child how to properly pick up, hold and pat the puppy. Children might love the puppy, but they must always be supervised when in each-others company. Remember some breeds are more tolerant than others. Children must also learn that teasing the puppy with toys or treats isn’t good as it may lead to unwanted behaviours from the puppy. Children have an important role in the puppies training as well. They must teach the puppy that they are its leaders too. This is easily done by allowing the child to feed the pup at mealtime, making sure the puppy sits before their bowl is put down. Children are also as easily distracted as puppies, so they shouldn’t be left in charge of them especially when toilet training.

Puppy to dog: while you have chosen to bring a playful puppy into your life, you mustn’t forget about the pooch you already have. It can be stressful for your puppy and dog if not handled correctly. Make sure each pet has a handler, dogs should be on a leash to better control the situation.

  1. It is best to introduce them on neutral ground. This helps reduce the risk of your dog feeling they must defend their territory.
  2. Watch your pets body language, if both display a calm and excited manner they can be brought closer, if the manner continues positively allow the dogs to sniff one another (it is important not to rush this initial greeting) it is important to watch for any negative behaviour such as growling, bearing teeth or trying to stand over the other and act accordingly.
  3. If they do not display negative behaviour allow them to interact naturally, this is generally circling one another.
  4. Once you are comfortable that both dog and puppy are feeling safe and secure in each-others company, let them interact leash free while still under close supervision. Continue this close supervision for the first few days.

TIP: don’t feed your dogs together to begin with and keep toys separate as well

Woodlands Puppies welcomes visitors to our property so you may meet your puppy. However, keep in mind that during Covid-19 we are trying to minimise visitors. We have been having issues with our internet service and will try to connect with you for video chats, however, please don't be disappointed if we cannot achieve a connection. We will make every effort to upload videos of puppies to our website.

Due to Covid-19 concerns, if you are wanting to collect your puppy, we can meet in town at the Information Centre in Coonabarabran.

Transport to any destination, will be discussed upon request.

Puppies are available to leave from 8 weeks of age, this is a legal requirement as oulined by RSPCA, however, depending on the breed, some puppies cannot fly until 12 weeks of age.

Bank Transfer is preferred.

Your puppy comes with their first vaccination (unless the puppy is required to stay longer). Puppies vaccinations are due at 6, 12 and 18 weeks, then annually after that.

Yes, then the puppy is due for another dose 4 weeks after, then 4 weeks.

We make every effort to begin puppy's toilet training, as they are outside for most of the day, this is a fairly easy job. We have had feedback from other customers that toilet training was very easy once puppies had left Woodlands Puppies.

If you are collecting your puppy from Woodlands Puppies, it is recommended that you provide a transport crate or harness. We do not recommend that your puppy travels in a box or on someone's lap.

Toys – there are three main types of toys your puppy will need:

  • Toys to play with; your puppy will be very playful and love toys, so be sure to have a few at least three on hand so you can rotate them to avoid boredom.
  • Toys to chew; your puppy will be teething, so they’ll want to chew everything. Make sure to offer them appropriate chewy alternatives to your shoes or furniture. All toys must also be appropriate to the size and breed of your puppy.
  • Food related toys such as Buster Cubes or Kongs and treat balls get your puppy to think about how to get their kibble and are great at developing their brain. Be sure to use high quality toys that won’t break into bits which could be swallowed by your puppy. Remove toys once this begins to happen to prevent accidental ingestion.

Yes. You will be contacted once the vet health check has occurered, this will be when your puppy has had their first vaccination. You will receive a Warranty, Health Check, copy of the Vaccination Card, Permanent Identification and Invoice via Adobe Sign for you to read, acknowledge and sign.